Cancellation & Refund Policy
We want you to be happy with your order. If for some reason you aren’t happy, you can cancel the order within 60 days from the date of receipt by returning the products in a traceable method and unused condition, as we can’t process the refund until we receive the product in same condition as they were sent.
This Refund Policy is laid down to define the process of refunds to the clients which will help in smooth operations of refund process. The policy will cover all the clients who are registered with the organization and fully paid the applicable fees. A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
- The Advanced Hair Studio LLC guarantees to deliver products to all cities across Dubai at buyers own cost.
- The Advanced Hair Studio LLC guarantees to deliver products to all cities across Dubai at buyers own cost.
- Orders for products would be processed within 24 hours and shipping will be done through a domestic courier company.
- Shipping charges are based on shipping destination and quantity of units purchased. Please note that shipping companies determine shipping charges based on the package weight.
- Once the products are shipped from our location, we will send you the Airway number/docket number through email for your tracking perusal.
- You can track the status of your package through the courier’s website or by contacting their local customer service center.
- The courier will attempt delivery twice at your specified shipping address, before they inform us that your package is not deliverable.
- If you wish to purchase multiple items and ship them to two or more different addresses, please place them as separate orders.
- Advanced Hair Studio LLC is not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Terms of Service
The domain name www.advancedhairproducts.com/uae (hereinafter referred to as “Website”) is owned and managed by Advanced Hair Studio LLC (hereinafter referred to as “AHS”). The term “We”, “Us”, “Our” shall mean Advanced Hair Studio LLC.
The user shall Register/Book the appointment in the Website by giving true and correct information about him/her which in turn shall help us to provide the desired product/service/assistance. AHS allows the User to surf the Website without registering on the Website.
The user is responsible for maintaining the confidentiality of the account, for restricting access to the account from any devices and accepts responsibility for all activities that occur under user’s account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, failure to comply with this section. AHS will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
The services are not available to persons under the age of 18 or to anyone previously suspended or removed from the services by AHS. The user shall represent and warrant to have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. The user shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.
The user agrees to visit, view and to retain a copy of pages on this Site for your own personal use, and shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by AHS to do so. The content and software on this Site is the property of AHS. Further no user shall make any negative, denigrating or defamatory statement(s) or comment(s) about AHS or the brand name or domain name in any conduct or action that might tarnish the image or reputation of AHS. The cardholder must retain a copy of transaction records and merchant policies and rules.
Telr is the only gateway of payment with AHS. You do not need a Telr account to use their services. All you need is a credit/debit card. We accept payments online using Visa and MasterCard credit/debit card in AED.
INTELLECTUAL PROPERTY RIGHTS
All those Intellectual Property rights arising as a result of domain names, internet or any other rights available under applicable law shall vest in the domain of AHS as the owner of such domain name. The Parties hereto agree and confirm that no part of any Intellectual Property rights shall be transferred in the name of user and shall also be in the absolute ownership, possession and control of its licensors, as the case may be.
ARBITRATION OF DISPUTES
In case of any dispute arising between AHS and the user in relation to the use of the Website (in any manner), the arbitration shall be conducted in accordance with the provisions set forth in the Rules governed by Laws of the United Arab Emirates. AHS and the user shall either mutual appoint a sole arbitrator or the Arbitral Tribunal shall comprise of three arbitrators, one appointed by each of the Parties and a third one shall be elected by the party appointed arbitrators, as may be agreed by both the parties. The arbitration shall be written in English with an official translation in Arabic. The arbitration shall be final and binding on the Parties.
APPLICABLE LAW AND JURISDICTION
These terms of service shall be governed by the law of the United Arab Emirates and all disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
Security capabilities & policy for transmission of payment
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details, if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Advanced Hair Studio LLC protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details
All credit card payments are processed securely through the Telr Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Advanced Hair Studio LLC does not store any credit card information on our servers.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. Credit Card payments are made directly through a128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction.
PERSONAL INFORMATION AND ITS USE
We collect and store your personal information provided by you from time to time while using our website/application. This is done to provide you a safe, efficient, smooth and customized experience. This allows us to provide services/assistance/products and features that most likely meet your needs, and to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving the desired purpose. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
“Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
The information provided on this web site and any of our literature is intended for informational purposes only. You shall provide full and complete information pertaining to the ailment. The Advanced Hair Studio LLC shall be entitled to presume that the said information provided by you is true and correct.
The Advanced Hair Studio LLC shall not be liable for any negligence (including gross negligence), loss, injury or damage suffered by anyone on account of the use/performance of the information, response, advice furnished to you (via e-mail or otherwise).
The Advanced Hair Studio LLC expressly disclaims any responsibility with respect to the completeness, accuracy and fitness of the responses given vide this website (through e-mail or otherwise). No warranty or representation of any kind, express or implied, is given by or on behalf of the Advanced Hair Studio LLC that the responses to the queries, shall be appropriate, secure, reliable and free-from-error. In spite of the Advanced Hair Studio LLC’s best efforts, the information on this website may become outdated although, efforts will be made to correct the errors and keep the content updated. Also, the information and materials on this website are provided on “as is” basis.
The Advanced Hair Studio LLC reserves the right to make changes in the website, withdraw access to this website and revise the services and products described in this website at any time without any previous notice.
This website may link you to third-party websites maintained by others on the internet. These links are provided solely as a convenience to users. The Advanced Hair Studio LLC cannot take responsibility for information found on third-party websites and if you decide to access linked third-party websites, you may do so at your own risk.
The Consultation shall commence only on payment of fees and the Advanced Hair Studio LLC shall be entitled to terminate the consultation furnished to the User in case of non-payment or delay of payment.
Any content downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. The Advanced Hair Studio LLC does not warrant that this website will be uninterrupted or error-free, that any defects will be corrected, or that this website or the server(s) that make it available are free of viruses or other harmful components.
The information, artwork, text, video, audio, or pictures (“Materials”) contained on this website are protected by copyright laws and are the sole property of the Advanced Hair Studio LLC. You may only access and use the Materials for personal purposes. You may not modify or use the Materials for commercial or any other purpose, without express written consent.
The Advanced Hair Studio LLC shall not trade or sell your personal information to any third party or non-affiliated companies. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website. You fully and completely understand the contents herein and agree to the same. You are acting on your free will and consent to the contents herein. You must not delay or disregard medical advice or discontinue treatment with respect to any medical condition, without consulting your personal doctor, clinicians or therapist.